Listener Services Associate – F/T position, located in Franklin, TN

Franklin, TN

Do you love working with people? Do you love solving problems? Can you do both while maintaining exceptional phone etiquette and composure? Family Radio is seeking a dynamic Listener Services Associate to be part of our Listener Services Team and become a listener champion.


Reporting to the LST Supervisor, the Listener Service Associate will be a member of the frontline team interacting with Family Radio’s listeners and setting the pace for all listener experiences. Typical day-to-day responsibilities would consist of answering phones, and other communication channels to field questions and requests from listeners; directing requests, emails, and voicemails to appropriate parties; and capturing everything in our CRM system.


Duties and Responsibilities:

  • Develop a strong understanding of FR mission, programming, and communication channels to research and respond to listener inquiries in a timely, thoughtful, and personalized manner
  • Answer listener phone calls, voice messages, emails, letters, and other communication channels as assigned with the highest levels of customer service
  • Process and track all incoming calls and listeners interactions in Family Radio CRM systems
  • Forward and escalate listener needs to relevant individuals and departments as appropriate
  • Assist in the administrations in the donation processes including entering and tracking donation information in applicable systems
  • Participate and/ or manage organization projects, donor list and other duties as assigned
  • Update listeners information as required
  • Adhere to scheduled hours to ensure phone coverage is always available
  • Perform additional duties including help manage the reception area, welcome guests and others as assigned



  • Effective communication skills
  • Demonstrate initiative and leadership skills
  • Microsoft Excel, Word, Outlook, and other MS Office suites tools experience
  • CRM software experience (Workday, Microsoft NAV, other CRM systems)
  • One year + customer service experience (preferred)



  • Learn and navigate new software quickly
  • Reliable and punctual to be in office during scheduled hours
  • Great time management skills
  • Possess a strong work ethic, be a self-starter, and exhibit flexibility in a fast-paced environment
  • Solve problems using initiative and excellent communication skills
  • Manage stress effectively
  • Work in compliance with company policies and procedures
  • Work effectively in a team environment
  • Maintain a positive and cooperative rapport with staff, management, and listeners
  • Empathetic and People skills in supporting listeners
  • Exhibit appropriate professional appearance and demeanor
  • Welcome personal and professional growth and development


What We Offer:

  • Competitive salary
  • 403(b) retirement plan
  • Medical coverage
  • Paid Time Off
  • Paid Holiday’s


About Our Company:

Family Stations, Inc. (“Family Radio”) is a legacy Christian non-profit religious multi-media ministry based in Franklin, Tennessee with its primary purpose to proclaim the Bible, the Word of God. Our culture is a nurturing and welcoming family environment.

Family Stations Inc. is a 501(c)(3) Charitable Organization and has a religious exemption that allows them to legally require a candidate for their open positions to sign a statement of faith.

If you have any questions regarding this position, please contact:

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